What to expect from us

We will acknowledge your complaint within three working days of receipt. We will look at it - together with any supporting material - to see whether we can help. If we need more information, we will get in touch with you. We may also want to discuss the details with you. We will contact you to let you know how we will investigate your complaint and give you regular updates on our progress. At the end of our investigation we will send you a letter or report explaining our final decision.